Complaint Regarding Substandard Washing Machine
I hope this email finds you well. My name is (your name), a resident of Islamabad, and I am writing to you as a concerned customer of (Company) regarding a recent issue I have been facing with the washing machine Model ??? that I purchased on (03-02-2022). I have attached copies of my purchase receipt and warranty card for your reference.
On 27-03-23, just a little over a year after purchasing the machine, I encountered a problem with the dryer timer button, which became non-functional. Recognizing the surprising problem, I promptly contacted (company name) customer service and registered a complaint with a job card/do 2919. I subsequently paid 1600 Rupees for the necessary repairs, as indicated in the warranty agreement.
Regrettably, the same issue with the dryer timer button has resurfaced recently, leading me to believe that there might be a significant quality issue with this specific model, particularly related to the timer buttons. Therefore, I filed a new complaint with reference number 202309-011630, hoping to have this issue addressed once and for all. However, I was disheartened to learn that the customer service team is now demanding high charges for the visit and the button replacement, even though the button repair done couple of months troubled again . This situation has left me feeling frustrated and dissatisfied as a PEL customer.
I would like to request your intervention in this matter to ensure that I receive the quality service, product and repair parts that I expected when I initially chose (Brand Name) as my preferred brand. My preferred resolution to this issue would be one of the following options:
Free of Charge Repair: I kindly request that (Company) repair the dryer timer button of my washing machine without any charges since it is still within the warranty period and last repair has not sustained for a significant period for which I paid a bunch of money.
Machine Replacement: Alternatively, if the problems persist or if it is determined that the model ????? has inherent quality issues, I would appreciate it if (company name) could replace my current machine with a model of better quality that does not have these recurring problems.
I understand that issues can arise with any product, but it is the responsibility of the manufacturer to ensure that customers are not inconvenienced and substandard products may not be sold. I believe that your commitment to customer satisfaction extends beyond simply providing a warranty and should encompass delivering a reliable and durable product and parts.
I am confident that (company name) values its customers and takes pride in its products, and look forward to a prompt and satisfactory resolution to this matter and may not be required to knock any other legal door in this regards. Your assistance in this regard would be greatly appreciated.
Thank you for your attention to my concerns, and I am hopeful for a positive response from your esteemed office.
Sincerely,
your name
address
contact number
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